3 billion package to go, online shopping face holiday test

“I don’t know how unpredictable it can be as it appears,” said Tom Nolan, president of the brand. “We are not getting what we were told we will get when we are ready in our holiday season.”

Mr Nolan said the delay was particularly disappointing because customers had a tendency to blame brands rather than shipping companies. “We’re paying a shipping provider a fee that suits them with the expectations we have,” he said.

Employees of Kendra Scott scramble, carrying goods to more than 100 of its stores and warehouses, which were close to some customers. But Mr. Nolan was unsure of what the rest of the month would look like.

“We’re trying to work out more now, anticipating the holidays to come closer, is it going to get better or worse?” he said. ‚ÄúThis is not a free service that we are talking about. We pay a premium to accomplish this effectively, and expect it to be done effectively.

A retailer that sells apparel and accessories is already grappling with UPS’s capacity restrictions and surcharges, which can add several dollars to a package and, according to two company executives, increase its total cost from 25 to 40. May increase the percentage, which spoke on the state of anonymity. , Citing fear of retaliation from UPS.

Parcel limits were based on the amount of vacation from last year, even though many more people are shopping online this year. After the one-day quota is met, the remaining parcels must be pushed to the next day, officials said, a move that could lead to snowfall on other days.

Analysts say the delay has been relatively short so far. A UPS representative stated that the carrier was “distributing the previously agreed-upon, collaboratively planned package volume, but there are limits on unplanned volume until our network has the capacity that we can pursue it.” “

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